Help if you’re struggling financially
Managing your finances can be challenging, and we all face difficult financial decisions sometimes.
If you need help, our team are here for you. The team can offer some practical support as well as point you toward supportive charities and organisations such as:
It's worth noting that while some accounts — such as a Dodl ISA or general investment account — allow withdrawals, this isn’t the case for all account types.
Please remember that you can’t withdraw from your Dodl pension, as this account is designed to grow pension savings only. Once you reach age 55, increasing to 57 in 2028, you can transfer your pension to another provider to be withdrawn.
When withdrawing from a Lifetime ISA, you will have to pay the government 25% withdrawal charge if you are not over the age of 60 or your withdrawal is not when you’re buying your first home.
Help with gambling
If you’re worried that you or someone close to you has a gambling issue, don’t struggle alone. Help is available.
Investing can be a rewarding experience when your investments increase in value. It can feel like a big win. But investing isn’t gambling. Investing frequently over short time periods is high risk and can lead to losses.
Losses can leave you feeling very low and with an overwhelming urge to invest more to make up for those losses. If this pattern of behaviour is happening regularly and you feel out of control, you might be struggling with gambling.
Signs to seek support:
🔔 You’re increasing the amount of money you’re investing with to make up for losses
🔔 You’re investing more money than you can afford to lose
🔔 Your investing is leaving you struggling to pay the bills
🔔 You’re taking out loans to fund investments
🔔 You’re hiding spending or investment activity from friends and family
🔔 You’re experiencing poor physical or mental health because of your investments, such as difficulty sleeping, mood swings or anxiety
If any of the above signs feel familiar to you please get in touch and we can help. The team can talk you through your options and put a temporary dealing block on your account.
Organisations that can help:
Concerned about online scams
We understand how worrying it can be to receive suspicious messages or feel unsure about the safety of your account. Whether you're simply concerned or believe you may have been the victim of a scam, we're here to help.
📨 Contact us as soon as possible.
If you think your account has been compromised or you've been contacted by someone claiming to be from our team but you're unsure, please get in touch with us straightaway at hello@dodl.co.uk. We’ll begin investigating your concerns immediately and do everything we can to help you feel safe again.
Tips to stay safe online
Here are some practical steps you can take to protect yourself:
✅ Be cautious with communication: We will never contact you via WhatsApp or ask for personal details through unsecured channels. If in doubt, don’t engage.
✅ Pause before acting: Scammers often pressure you to act quickly. Legitimate companies will never rush you into decisions.
✅ Don’t share personal details unless you’re sure the company is legitimate.
✅ Never share your password with anyone. The Dodl team will never ask you for your password.
✅ Report suspicious emails to report@phishing.gov.uk and texts to 7726 (free) to alert your mobile provider.
✅ Use official channels: Visit GOV.UK for guidance on reporting scams and ActionFraud to report financial fraud.
If you’ve been scammed
Don’t blame yourself — scammers are increasingly sophisticated.
🔔 Report the incident to ActionFraud or call 0300 123 2040 if you're in England or Wales.
Seek support from Citizens Advice or Age UK if you need help understanding your options.
Life events
It’s not easy when we experience an unexpected change in our lives. Bereavement, divorce, losing a job, or having a baby are just some of the life events that can leave us feeling in need of extra support.
If something’s changed and you feel that you need extra support, please contact us. Our customer support team will do our best to help you find a way forward.
Organisations that can help with bereavement:
Organisations that can help with health:
Help with visual impairment
As an exclusively app-based investment platform, Dodl has been designed to match any specific settings you already have on your mobile device, including large font sizes and screen reading capabilities. You can also request any documents in large print or braille.
If you need any help with this or have any feedback for us, please get in touch.
Need additional help?
If you need support for any other reason, please get in touch and let us know. We'll do all we can to give you the support you need.
If you have an attorney or deputy they can be linked to manage your Dodl account for you. To do this they will need to download the Dodl app and open an account themselves (if they don't already have one). Once done, please get in touch with the team and we will send over any paperwork we need to link the accounts together.